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 Clinical support officers ease strain on hospitals 

Clinical support officers ease strain on hospitals

20 Nov, 2009 09:10 AM
When a clinical support officer, Amy Menegazzo, started her job three weeks ago, she was welcomed with open arms.

The 21-year-old is one of 16 staff at Wollongong Hospital who will take over senior clinicians' paperwork to give them more time with patients and juniors.

She has worked in administration for nearly seven years and in the health service for the past few years.

The formal job description for the clinical support officers is massive, with dozens of separate tasks. They are meant to support nurses, midwives, medical and allied health staff in such things as data entry for rosters, ensuring births are registered, preparing financial reports, recruitment, leave, payroll and ordering medical stocks.

Previously many of these duties were undertaken by the nurse unit manager.

''I find that my managers now have more time to spend with patients,'' said Ms Menegazzo.

She helps four nurse unit managers in intensive care and the high-dependency units.

''They're all very happy to see me,'' she said. ''They're happy that they're able to liaise with their nurses more and find out what's going on [on the ward].

''I saw my manager's office - when I first [arrived] there was quite a pile of paperwork and now that's my office now.''

Compared with the other area health services, South Eastern Sydney Illawarra has moved quickly to fill its allocated 103 jobs; just 16.5 are unfilled.

Among the hospitals to get clinical support officers, Sydney Children's Hospital has six, the Royal Hospital for Women three,

St Vincent's 11, St George 14 and Sutherland 10. Next week 11 are due to start at Prince of Wales.

The director of nursing at Wollongong Hospital, Suzanne Harris, said the new jobs would make a ''huge difference'' to life in the wards for patients and staff.

''It's of great benefit and certainly a position that is very much appreciated by the three clinical groups … ,'' she said.

Nurse managers spent up to 40 per cent of their time on clerical work, making it difficult to spend time managing patient care and supervising staff, she said. ''It will free clinical time up for nursing, allied health, and the medical officers … It puts these people back on the floor for patient care.

''There will be improved supervision and availability … to talk to the patients and their families, and communication is a key thing.''

The NSW Health 2009 patient survey released last week showed only 51 per cent of patients felt nurses had discussed with them their anxieties and fears; 64 per cent felt they had received emotional support.

  • smh.com.au

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    Date: Newest first | Oldest first
    As an alternative, hospital could look at need for mountains of the paperwork and reduce it to what is really necessary.
    Posted by Barry, 20/11/2009 9:44:57 AM, on Illawarra Mercury
    Well exactly, Barry. It's a sick system and instead of fixing it they are bringing in more desk jockeys (I'm sure they're lovely and do a great job, but that's not the point). What about more working doctors and nurses, not just "freed up" managers?
    Posted by John, 20/11/2009 11:17:57 AM, on Illawarra Mercury
    I have been attending Bulli Hospital E.D for the last fornight, and I can tell you that the service has been nothing short of superb! The Doctors, the nurses and the clerical staff have been tremendous. We could not ask for a better service in the Illawarra, that what we have at Bulli E.D. I had to attend w'gong Hospital yesterday (friday) to see a specialist, and was most impressed by the service towards me also. The attending nurse did say that 2 corridors were full of patients waiting to get into E.D. because of lack of beds, but my experience was 1st class. I would just like to take this opportunity to thank the doctors (x 2) and nurses who attended to me, and to congratulate them all for doing such a hard job with compassion and professionalisim. You are a credit to yourselves, the profession, and to the health service.
    Posted by Count, 21/11/2009 3:26:55 PM, on Illawarra Mercury
    Could not have said it better myself Count. Had to pick my Mother up after day surgery in W'gong Hospital last week, hospital care was great, only blight was the $197 fine I got for overstaying my parking after my Mum was not able to leave straight after discharge. Removing the CAR PARK FULL sign from the front of the car park when it is not full would help a lot, which is why I parked on the road in the first place.
    Posted by Beachcomber, 23/11/2009 6:53:19 AM, on Illawarra Mercury
    After attending Bulli Hospitals E.D. again today, the nurses told me that they had over 45 patients yesterday alone. The state govt. should really have a look at the amount of patients and the wonderful work that the nurses and doctors acually do on a daily basis. Wollongong E.D. was jammed packed on Fri.,(2 corridors full of major injuries and trauma)) so how would it cope with another 45 + patients a day if Bulli were closed to the public? We the people really do need Bulli to stay open at all costs, and we the people should demand this to happen. Thanks again to the wonderfull nurses and doctor at Bulli E.D.
    Posted by Count, 23/11/2009 10:40:23 AM, on Illawarra Mercury

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    Amy Menegazzo is a clinical support officer at Wollongong Hospital. Picture: ADAM McLEAN
    Amy Menegazzo is a clinical support officer at Wollongong Hospital. Picture: ADAM McLEAN

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