Directors of the embattled appliance company Kleenmaid have turned to YouTube in a bid to defend their decision to place the company into voluntary administration.
Kleenmaid directors Bradley and Andrew Young urge customers to be patient in the two-minute video clip, which is described on YouTube as an "official address to the nation".
VIDEO: Watch Kleenmaid's directors on YouTube Couple loses $13,000 in Kleenmaid collapseThe Queensland-based company went into voluntary administration last Thursday with debts of $73 million.
"Over the past six months we have experienced a significant downturn in sales of 25 per cent," Bradley Young says in the video.
"In addition, gross margins have been affected by the weakening Australian dollar.
"Unfortunately in the present economic circumstances, all attempts to find additional financial support have been unsuccessful, leaving us to appoint Deloitte as voluntary administrators.''
He said those people who had paid a deposit, yet had not received their goods, could expect to receive a letter from Kleenmaid in the coming days.
Andrew Young said voluntary administration would allow the company "to take time and assess all available opportunities, to satisfy the needs of all stakeholders, including you, our valuable customers".
"Be assured we are doing all that we can, to minimise the impact on all affected."
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