It's not the biggest newsagency in the Illawarra, but Brian and Jane Woods' Brownsville shop can mount a convincing argument to being one of the best.
For the second year in a row, the Brownsville Newsagency has picked up a prize at the NSW/ACT Newsagent of the Year Awards.
"We run a tight little shop and we have a good staff - that helps a lot," Mr Woods said.
The newsagency handles around 15,000 papers a week, including up to 1200 home deliveries every day.
While many small businesses are doing it tough and newspaper and magazine sales are in decline, Mr and Mrs Woods have recorded double-digit growth for three years in a row.
"There's no big secret to what we do," Mr Woods said. "It's dotting your 'i's and crossing your 't's and always looking to improve.
"If your aim is to just maintain what you already have then you're going to start going backwards."
Being involved in the local community was essential for any newsagency, he said, whether that involved supporting local schools and sporting teams or just chatting with customers.
"When they walk in the shop it is all about them, not you.
"Many of our customers are now like friends to us."
Aside from the people, Mr Woods said that what he liked most about the business was how manic it was.
"It might sound strange, but I love how manic it is. It's similar every day but dynamic enough to be different every day."