The Transport Workers Union has supplied the Illawarra Mercury with copies of a Gong Shuttle timetable - which the government has said does not exist.
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Responding to TWU claims that the shuttle timetable was forcing drivers to drive unsafely and without toilet stops, a Transport for NSW spokeswoman denied there was any such thing.
"There is no formal timetable that drivers are being asked to follow," the spokeswoman said.
However, the TWU has supplied timetables of several run patterns for the Gong Shuttle, which show arrival times at key stops, like the University of Wollongong, Innovation Campus and Wollongong Hospital.
The timetable is from last year but Wollongong Transport Workers Union secretary Nick McIntosh said Gong Shuttle drivers have confirmed they are still working under it.
The timetables show each loop begins and ends at the university, where drivers have just one minute between arrival and departure.
"It's a ridiculous situation," Mr McIntosh said.
"If you think about the morning rush there where everyone's got a nine o'clock lecture and you've got a full bus of people you're dropping off and a fair few people you're picking up at the same time - you've somehow got to do all that in the space of a minute."
One run pattern sees the driver behind the wheel for almost five hours straight, completing seven consecutive loops from 7.30am to 12.10pm without any time for a toilet stop.
Mr McIntosh said the drivers had complained to the union about this issue.
"In our view it's pretty unusual that you would have a situation where there's just no chance to ever stop," he said.
Mr McIntosh said he felt the government had to know of the timetable's existence.
"There's no way a government gives a contract and says, 'you've got to service a free shuttle, do whatever you want'," he said.
"If they're not setting the timetable per se, they're certainly setting the guidelines to have no other option than the current timetable."
Transport for NSW was supplied with a photo of the timetable but, in a brief statement, did not confirm or deny that it was still in use.
Instead the spokesman chose to put some distance between the government and the timetable.
"The driver document photographed is not determined or produced by Transport for NSW," the spokesman said.
"As previously advised, the free Gong Shuttle operates to a frequency, not a timetable."