This man beat Centrelink's system and says you can too

By Noel Towell
Updated January 28 2016 - 4:55pm, first published 4:30pm
Tom Wade used the Commonwealth government directory to contact senior executives in the Department of Human Service when he couldn't get through to Centrelink using the official channels. Photo: Chris Hopkins
Tom Wade used the Commonwealth government directory to contact senior executives in the Department of Human Service when he couldn't get through to Centrelink using the official channels. Photo: Chris Hopkins

Uni student Tom Wade was one of hundreds of thousands of Australians driven to despair by Centrelink's customer service performance.

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