A widespread interruption to Telstra mobile services is being felt across the country, with thousands of disgruntled customers taking to social media to complain that calls are unavailable. Mobile data is affected as well, including 2G, 3G and 4G services.
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The Service Status page at Telstra's website has been showing red lights across the board in all major cities since 12.45pm AEDT, claiming an "interruption" may cause difficulties for some customers. There were also issues listed for ADSL lines in some regions.
There were also issues listed for ADSL lines in some regions.
"We are aware if an issue currently affecting mobile voice and data nationally," said Telstra NSW media manager David Taylor.
"We are working to resolve the issue as quickly as possible and thank customers for their patience," he said in a statement.
Some mobile phones are apparently able to access data and call services, so the interruption is not absolute, but complaints continue to roll in on social media, with #Telstra beginning to trend nationally from 1.30pm.
It wasn't all anger and outrage however. As with any event in the social media age felt concurrently by thousands of people, jokes and conversation sprouted up around the inconvenience as well. Even Telstra's social media person pitched in.
On Twitter, Telstra said it was working to resolve the issue soon.
Any Telstra customer should plan ahead to make sure they aren't caught out in need of Google Maps or complex social maneuvering via text message while they're out and about this afternoon.
Affected customers that need to make an emergency call while their service is interrupted will still be able to do so by dialling '112' instead of 000.
MORE TO COME
