Illawarra phone customers will find their experience resonates with new complaints figures, which show a jump in users having problems with their service this year.
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The Telecommunications Industry Ombusman (TIO) has released its complaints figures for the year to June, and found that year-on-year, service had been improving with slightly fewer complaints per customer.
The past three months were a different story, with an increase in complaints.
But you, the reader, already knew that, because you’ve been telling us all year.
April-June telco complaints as a percentage of services in operation increased 3.2 per cent on the previous quarter.
But the figure was slightly fewer than recorded for the same period last year.
The Mercury has told the stories of numerous phone and internet customers who have had to wait several weeks for a fix, with Telstra blaming various factors from the NBN to wet weather.
