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- SectorPrivate Business
- Company Size50+
About Geeks2U
Established in 2005 by brothers David and Michael Hancock and acquired by Officeworks in 2019, Geeks2U is Australia’s leading provider of on-site and remote tech support for both households and micro, small and medium-sized businesses.
Geeks2U pride itself on delivering fast and friendly tech support solutions seven days a week. What’s more – Geeks2U help uncomplicate the complicated, equipping you with the knowledge to fix future tech issues.
We can help with any tech problems, including hardware and software repairs, system security solutions, wireless and wired networking services, virus prevention and removal, data backup and recovery, new device setup services, home entertainment issues, and much more.
Geeks2U is here to solve your tech issues – regardless of brand, device, or network – and offer ongoing subscriptions for customers who need ongoing support.
Our mission is to surprise and delight our customers with world-class service at every turn. That’s why our first core value is also our most important:
We love our customers.
Without them, we do not have a business. Nor do any of us have a job. We are determined to delight each and every customer whatever it takes.
Loving our customers is what’s led to us having over 200,000 customers who absolutely love our service. Read their 32,000+ testimonials here or check out our Facebook page to see just how much.
We introduced a customer loyalty measurement tool called the Net Promoter Score in September 2011 to keep track of this.
Our all time running score is 67. That’s world-class and puts us in the company of Apple, Google and Harley-Davidson (all of whom use it too!). That’s not a bad place to be!
