33d ago

Customer Service Officer

Metcash


Similar jobs pay $41k ~ $61k
Permanent Full time Standard business hours
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Full job description

About the role

Seeking a friendly, team orientated individual to join our team in Reservoir. If you are a people person and looking for a new challenge within in a team that prides itself on delivering exceptional customer outcomes, then this is job for you.

What we can offer

The position will suit an enthusiastic and motivated individual with a strong passion for the customer and continuing our history of servicing our customer over and above expectations. Working with a variety of stakeholders and customers, you will have excellent interpersonal and communication skills to build customer advocacy and long-term stakeholder relationships. 

What you will be doing

* Providing excellent customer service, in a professional and friendly manner

* Processing of customer orders, enquiries, complaints and any additional information required by the customer

* Liaise with Account Managers to resolve customer order issues, delivery scheduling and report collation

* Liaising with trade customers via phone and email, regarding order timeframes, pricing, and stock availability

* Ordering of special products as specified on builder orders, liaising with suppliers to meet deadlines

* Any other duties specified by your manager or supervisor

What you will bring
* Experience in a customer service role (preferred)

* Exceptional ability to place the customer at the heart of everything you do

* High level of verbal and written communication skills

* Ability to think outside the square to problem solve and identify process improvement opportunities

* Outgoing and enthusiastic personality

* Strong attention to detail

* Ability to work as part of a team

* Effective time management skills

* Proficient computer skills

* Previous experience in a trade environment and associated products (beneficial but not essential)

If you feel you have what it takes to join us and build your career, we want to hear from you!

About Us

Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators. Our commitment to stocking the Best Brands at the Lowest Prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do.

Hardings Hardware service and deliver from its network of six locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of Cooking appliances, hot water, heating, Bathroom and Laundry fittings, door furniture and Building materials. Hardings Hardware is a wholly owned entity of Metcash Limited.


Skills
PRICING
TIME MANAGEMENT
Pay comparison
Market average based on all Customer Service Officer jobs in Melbourne VIC
Estimated range
$41k - $61k
Market average
$61k
$61k
Market average
$50k
$82k
Actual pay is not disclosed by the employer

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Metcash supports the following Equal Employment Opportunity programs:
Diversity Diversity Equal opportunities programs Equal opportunities programs

Job details
Date posted
29 May 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
$41k ~ $61k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Industry
Wholesale & distribution
Sector
Private business
Work Authorisation
Australian citizen / Permanent resident
Company size
1000+

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