Wollongong residents have been awarded over $1.48 million in compensation.
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The figure has been revealed as the Australian Financial Complaints Authority (AFCA) prepares to arrive in Wollongong on Tuesday to conduct free Financial Fairness Checks.
AFCA is also keen to raise awareness about its free, fair and independent financial dispute resolution services.
It is a one-stop-shop for consumers and small businesses with complaints about financial firms, including banks, credit and insurance organisations, investments, financial advice and superannuation.
AFCA mobile support centre will be located at Wollongong Central between 9am and 5.30pm on October 29.
It will offer face-to-face financial complaint guidance in the city for the first time since its launch 11 months ago in November 2018.
AFCA will also use the visit to better understand the financial issues faced by people in the Wollongong community.
In its first 11 months of operation AFCA received 721 financial complaints in the city and awarded more than $1.48 million in compensation.
The visit also comes as a recent research shows that less than one out of every two people with a concern about their financial firm actually lodge a complaint.
The Roadshow visiting 80 communities will help address Australia's low awareness of how to resolve a dispute with banks, insurers or financial firms.
Chief Ombudsman and chief executive officer David Locke said hearing from the Wollongong community will help AFCA improve its own processes and services.
"When people run into an issue with their financial provider, many don't know they can actually make a formal complaint and get it fixed.," he said
"If it's something you've felt strongly enough to complain about to your friends and family, chances are you have a case to pursue.
"We're eager to hear from the locals of Wollongong first-hand about their financial complaints and any issues they've encountered resolving issues with their financial firm.
"These valuable insights will help us reach fair outcomes and drive change across the industry.
"It is important that Australians feel confident in bringing their financial complaints forward, and we will be there to support each and every Aussie that we encounter on the road.
"We're also letting people know they have a one year window to lodge complaints dating back to 2008. The special rules around 'legacy complaints' have been set by the Australian Government, and AFCA can accept legacy complaints until June 30, 2020"
