A "technical issue" led to a Shellharbour city barber's business phone being cut off for almost six weeks.
It was a problem that managed to get fixed within hours of the Mercury contacting Telstra.
On November 4, the staff at Eddy's Barber Shop and Hair Salon noticed the business phone line wasn't working.
When co-owner Richard Pallone contacted Telstra, he was told it had been disconnected because a request had been made to change suppliers.
However, Mr Pallone insisted none of the authorised people on the business account had made any such request.
"When they told me when the request was put through, I told them I was up on the Gold Coast," Mr Pallone said, "and my brother's the one ringing me asking what's going on with the phone.
"[I told them] you never had a request, there's been a mistake here. So can you fix up my number and just give it back to me?"
And that, as Mr Pallone put it, was where the chaos started.
The business calls where initially diverted to his mobile number, which wasn't ideal as he was not always at the salon.
Then Telstra supplied them with a temporary phone number, while they waited for the possible return of the number they'd had for 18 years.
But Mr Pallone wasn't satisfied with that as Google, the phone book and other places still listed the now-disconnected number as the one to call.
He placed posts on their Facebook page for days on end to remind people of the new number, but not everyone got the message.
"A lady drove down to the store [on Thursday] because she couldn't get through," he said.
"She found it really strange that the number was just gone. She said 'I can't get through to you guys, I've been trying to make an appointment'."
Mr Pallone said he had seen a drop in business since the line was disconnected and feared it could get worse.
"We're in the busiest time of the year for us and it's going to kill us if it doesn't get fixed," he said.
Immediately after speaking with Mr Pallone on Friday, the Mercury contacted Telstra over the issue.
By 5pm that day, the problem had been fixed and Eddy's had their original phone number reconnected.
"Unfortunately a technical issue occurred when transitioning the customer's telephone line to an NBN service, ultimately resulting in the number being disconnected," said Telstra Regional General Manager Chris Taylor.
"Telstra has now resolved the issue and confirmed with the customer on Friday that all services are working properly.
"Telstra has apologised to the customer for the inconvenience."