The work of station managers at Thirroul, Helensburgh and North Wollongong will be centralised under Transport for NSW changes.
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The station masters will "transition to a customer-facing position" while much of the "back office" functions of their old role will be handled by an area customer service manager.
A Transport for NSW spokesman said the changes were in line with those already introduced elsewhere on the network.
"The customer service role at NSW TrainLink stations has evolved," the spokesman said.
"A number of functions that were once core, no longer exist including ticket sales and cash handling.
"Customer expectations have also changed with technology, such as apps, providing more real time information directly to the customer."
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Glen Humphries
I'm an award-winning senior journalist with the Illawarra Mercury and have well over two decades' worth of experience in newspapers. I cover the three local councils in the Illawarra for the Mercury, state and federal politics, as well as writing for the TV guide. If I'm not writing, I'm reading.
I'm an award-winning senior journalist with the Illawarra Mercury and have well over two decades' worth of experience in newspapers. I cover the three local councils in the Illawarra for the Mercury, state and federal politics, as well as writing for the TV guide. If I'm not writing, I'm reading.
