Volunteers that save lives

Remarkable: For 25 years volunteer Ros Clare has responded to crisis support calls, providing a safe and non-judgemental listening ear for countless callers in their darkest moments. Photo: Supplied
Remarkable: For 25 years volunteer Ros Clare has responded to crisis support calls, providing a safe and non-judgemental listening ear for countless callers in their darkest moments. Photo: Supplied

Lifeline South Coast exists to support people in crisis and ensure that no person has to face their darkest moments alone.

Established in Wollongong in March 1969, Lifeline South Coast is part of the National Lifeline network's 24-hour crisis support phone line 13 11 14 (pronounced thirteen, eleven, fourteen).

They are committed to building the resilience of our local community, which spans from Helensburgh to the Victorian border.

With a workforce that consists of over 95 per cent of volunteers, Lifeline South Coast delivers first class volunteer management and training that creates rewarding experiences for their people and has meaningful impact for our community.

For over 50 years, Lifeline's highly skilled volunteers have provided crucial moments of connection that bring hope and save lives.

Lifeline South Coast receives over 25,000 calls a year from people in crisis and their crisis supporters give their time, energy and expertise generously to be there in someone's time of need and to help them through it.

For 25 years Ros Clare has responded to crisis support calls, providing a safe and non-judgmental listening ear for countless callers in their darkest moments.

Her passion for suicide prevention has been the reason for her long-term volunteering, and is evident in every shift.

During this time, Ros has also contributed significantly to the training and growth of many new crisis supporters, providing incredible mentorship throughout training, first calls and beyond, freely sharing her knowledge and skills to improve their roles. All the while having a warm smile and kind words for those working with her.

Lifeline South Coast CEO Renee Green said, "Throughout her 25 years with Lifeline South Coast Ros has embraced change, continuous improvement and ongoing learning and development.

"Her commitment and care have been, and continue to be, inspirational to all volunteers and staff lucky enough to work with Ros."

What is the role of a crisis supporter?

  • Once accepted, you will complete training to become a qualified crisis supporter
  • Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
  • You'll listen to what's going on in the person's life who has contacted you
  • If needed, you will create safety plans for help seekers

What traits do I need?

  • Good listener
  • Empathetic
  • Compassionate
  • Committed to helping others
  • Desire to make a positive difference
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