A Fairy Meadow woman is "infuriated" after her car window was smashed in the Novotel Northbeach car park last month.
And Laura Fairall claimed at least three other people have had their cars damaged in the same way.
A day after the Mercury contacted the hotel, a staff member rang Ms Fairall agreeing to pay for the damage - after weeks of saying they wouldn't.
On the night of April 27, Fairall had driven to the North Wollongong hotel with several friends.
"Given the fact that the Novotel's promoting their North Bar and other renovations me and my girlfriends decided to go there after we'd been out for dinner for a coffee," Ms Fairall said.
"I went into the back section of their car park and went to reverse into a space."
That was when the rear window of her car shattered.
When she got out of her car, she saw a bracket sticking out from an airconditioning system mounted on the wall had pierced her window.
Ms Fairall said she then found a concrete block that should have been located near the bracket to stop people reversing too close had been moved up against the wall at a nearby parking spot.
When getting the windscreen replaced, Ms Fairall said she discovered she wasn't the first person it had happened to.
"When the gentleman from O'Brien Glass came out to fix my windscreen, he asked 'how did this happen?'," she said.
"I told him it happened while I was parking in a business in Wollongong.
"He said 'funny you say that, I've done three others from the Novotel. Was it the Novotel?'."
She also said she returned to the car park last week and found that, despite making a complaint, the problem still had not been fixed.
"That just infuriated me, to know that they've had other incidents of it and not done anything to reduce the impact to their customers," she said.
Ms Fairall reported the incident to the Novotel when it happened and later to request they pay the $791 it cost her to replace the rear window.
In correspondence seen by the Mercury a staff member said, due to a disclaimer at the car park entrance "the hotel does not take any responsibility".
On Monday afternoon, the Mercury contacted the staff member who had been emailing Ms Fairall about the incident.
The next day, Ms Fairall said she received a phone call from the staff member saying they would pay for her window replacement.
It is unknown whether the hotel had any plans to reimburse other car park users who also had to replace their windows.