NSW Fair Trading has added 23 new and known businesses to their Complaints Register with 472 complaints between them during February, and a car dealership with multiple South Coast franchises is one of them.
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"Consumers complained about a range of big and small businesses, reporting they are unhappy with the customer service received, for issues including delivery, advertising and the supply and quality of goods," Fair Trading commissioner Rose Webb said.
Tynan Motors was highest on the list for motor businesses, receiving 14 complaints from dissatisfied customers for the month.
Volkswagen Group received 11 complaints, while Ford Motor Australia and Sutton Motors received 10 complaints each. The majority of complaints for all four motor dealers related to warranties and the quality of goods.
Sydney Tools (which has outlets in Wollongong and Warrawong) also appear for the first time and received 10 complaints about their hardware and building supplies.
Fair Trading received 11 complaints about shutter and blinds business Guardright Industries, while blinds and textile supplier, McElwaine Fabrics received 19 complaints from customers who were unhappy with the supply of goods and services.
Baby product retailer Huggies is another first-timer to the list after 16 customers reported they were dissatisfied with the quality of goods supplied.
"Businesses that appear on the register should use this as an opportunity to consider how they can provide better customer service to consumers," Ms Webb said.
"The Fair Trading case managers who are assigned to each business on the list, are there to assist in working towards fairer outcomes for their customers."
The most overall complained about business for February was Kogan, with 72 complaints - followed by Samsung Electronics, Apple, Viagogo and Harvey Norman.
The watchdog receives around 45,000 online complaint forms and 40,000 phone enquiries annually.
Their aim of the publicly listed Complaints Register is to "provide businesses the incentive to deliver better customer service - and helps consumers make informed decisions about where they choose to shop".
It lists businesses who have had 10 ore more complaints lodged in one calendar month.
People experiencing difficulties with a trader should try to resolve the matter directly. If unable to resolve a dispute they should lodge a formal complaint with Fair Trading via www.fairtrading.nsw.gov.au or call 13 32 20.
