These are just some of the complaints Wollongong councillors are receiving from angry and frustrated residents after the council has completed road resurfacing work on their street.

At Monday night's council meeting, Cr Leigh Colacino asked staff to provide a briefing on July 1 that details a list of methods used when road resurfacing works are undertaken. He said councillors were inundated with feedback from residents who often believed the resurfacing works made the road worse than before.

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Cr Colacino wants councillors to have all the information so they can explain to residents why council decided to use a particular method of resurfacing.

"Most residents have waited a long time for their street to receive attention and they deserve to know that they have actually received the best work available," he said.

"We are the elected representatives and residents deserve answers from us."

Cr Colacino wants to know a breakdown of costs per square metre for each resurfacing option, whether recycled materials could be used, the lifespan of each option and the number of contractors employed to carry out the work.

Councillors agreed better communication was essential to helping residents understand the process of resurfacing work and why a particular method was used.

Cr Mithra Cox said she had residents contact her saying their "road was worse than before" and "you would be disgusted with the result" and council had done an "appalling job".

"If these methods are best practice, we need to show people why it is best practice as well as what the final result is expected to look like and how long there will be gravel on the road," she said.

"If we don't, residents will think council has done a shotty job. The resurfacing is not shotty. That is the way it is supposed to be but it is not what residents expect.

"After the briefing, we might not change our methods but we need to help people understand why we do the work that way."

Cr Janice Kershaw said council needed "to review our communication strategy".

"Residents are really happy they are getting their street resurfaced but then they get it and they are angry and frustrated," she said.

"If we receive the information back from staff saying we are using best methods then we need to [really focus on communication]."

Lord Mayor Gordon Bradbery said council needed to review the term "resurfacing". He said it was too general and left residents thinking their road would be new, shiny smooth but in reality there were many different types of resurfacing work.

Cr Cameron Walters said the council also needed to ensure residents were notified prior to road resurfacing works being carried out and he wanted council to review the method of resurfacing because some were roads were very slippery when wet.

EDITOR'S NOTE: A previous version of this story included a photograph of road resurfacing. The business shown in that photograph had no involvement in the roadworks at Wollongong. The Mercury apologises for the error.