A new social housing app will aim to save time, reduce paperwork and improve customer service for tenants in the Illawarra.
The MyHousing app seeks to provide tenants with a simple way to manage and view accounts including rent and water, as well as to make payments, lodge maintenance requests and connect to a range of support services.
According to the state government, at the end of June 2018, there were 11,487 social housing dwellings in the Illawarra-Shoalhaven region.
The free app can be downloaded from the App Store (iOS) and Google Play (Android).
Minister for Families, Communities and Disability Services Gareth Ward said the new mobile phone app would "revolutionise" customer service in the housing space.
"Having to queue up in an office or wait on the phone is frustrating and time consuming," Mr Ward said.
"Thanks to this new technology, our customers will be able to easily access services at the touch of a button.
"This means time savings for them and more time for our staff to focus on helping people with the greatest needs."
The Department of Communities and Justice manages 100,000 tenancies and 60,000 applications for social housing assistance.
A survey of 14,000 clients, conducted last year, revealed 98 per cent of them owned a smart phone.
Minister for Customer Service Victor Dominello said the app is an example of how the NSW Government is putting the customer at the centre of its service delivery.
"Customer service is about putting more time in your day and this one-stop shop app will make life easier for customers by giving them access to necessary services at their fingertips," Mr Dominello said.
"It is important that face-to-face services still exist, but having a smart phone app will allow tenants to engage with services anywhere, anytime."