Allan Brown saw his mum Betty for the first time in four months this week, thanks to the establishment of 'safe visiting areas' at Warrigal Shell Cove.
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Mr Brown had been overseas and when he returned, the country - and its residential aged care homes - were in lockdown due to the COVID-19 threat.
He catches up with his mum daily by phone but on Tuesday was able to finally see her in person - albeit behind a clear partition set up to stop the potential spread of infection.
"The first thing she did when I walked in was to put her hands up on the glass," he said.
"It was great to see her, and see the smile on her face.
"I drove all the way from Vincentia for the allocated half-hour visit, but it was well worth it.
"It was great timing ahead of Mother's Day and I was able to give her some chocolates."
Sue Tomkins too was able to see her mother-in-law Grace at the Shell Cove facility this week.
"It was the first time I've seen her beautiful face in nine weeks," she said.
"We have a special bond, and were both over the moon to see each other.
"I normally see her three times a week as I volunteer there too.
"As a volunteer I know all the residents and would hate to see the virus go through here so I think Warrigal is doing a great job at keeping them safe."
Safe visiting areas have been constructed at Warrigal Shell Cove and Bundanoon, and after a trial visitation phase will be introduced to the organisation's remaining seven homes.
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Warrigal executive Craig Smith said visitor restrictions had been put in place several weeks ago for the safety of residents and staff.
"At present visiting is restricted to residents who are at the end stage of life or those where a clinical need has been identified that could be supported by a family visit, including family members that were feeding their loved ones and their nutrition would be enhanced with the support of family members," he said.
"Similar to staff, all visitors are still required to be screened prior to entering the home, including having their temperature taken and confirmation that they have had the flu vaccination."
The visiting areas were being rolled out to give families access without the risk of the virus entering homes.
"A designated area has been identified at each home that has a separate entrance for residents and family with a Perspex screen," Mr Smith said.
"The visits are scheduled at 45 minute intervals, with 30 minutes for the family to stay and communicate and 15 minutes to clean the area prior to the next visit.
"The feedback has been overwhelmingly positive, with both parties feeling reassured and connected."
